okber Privacy Policy for Philippine Players
At okber, safeguarding your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold as a registered member on our platform. We encourage every player based in the Philippines to read this document in full before creating an account or providing any personal details.
Last updated: 2025. This policy applies to all users of okber operating in the Philippines.
1. Information We Collect
When you register and use the okber platform, we collect several categories of personal information necessary to provide a safe and seamless gaming experience. Account information includes your full name, date of birth, email address, mobile number, and a government-issued identification number as required for identity verification under Philippine regulations. Financial data such as your GCash, Maya, bank account details, or other Philippine Peso (PHP) payment method information is collected solely for the purpose of processing deposits and withdrawals in Philippine Peso. We also gather device and browser data including your IP address, device model, operating system version, browser type, and session timestamps each time you access the platform. Usage data — such as pages visited, games played, session duration, bet history, and navigation patterns — is recorded to help us improve platform performance and personalise your experience. Any communication you send to our support team, including chat transcripts and email correspondence, may also be retained as part of your account record. All information collected is handled in strict accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
2. How We Use Your Personal Data
The personal data collected by okber is used for clearly defined and legitimate purposes that directly support the operation of the platform and the protection of our players. Primary purposes include verifying your identity before activating your account, processing financial transactions accurately in Philippine Peso, and ensuring compliance with anti-money laundering (AML) regulations applicable in the Philippines. We also use your data to deliver customer support, respond to account queries, investigate disputes, and enforce our Terms and Conditions where necessary. Aggregated and anonymised usage data helps our development team identify platform bugs, optimise game loading speeds, and improve the overall user interface for Filipino players on both mobile and desktop. okber may use your contact details to send you important service notifications such as account verification codes, security alerts, deposit confirmations, and withdrawal updates — these communications are essential to your account and cannot be opted out of. Where you have given explicit consent, we may also send promotional communications about new games, bonuses, and platform features; you may withdraw this consent at any time through your account settings or by contacting our support team.
3. Cookies and Tracking Technologies
okber uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your browsing experience. Strictly necessary cookies are essential for core functions such as maintaining your login session, remembering your language preference, and keeping your game session active without interruption. Performance cookies allow us to measure how different areas of the site are used — such as which game categories are most popular and where users encounter navigation difficulties — so that we can make informed improvements. Functional cookies remember your preferences and settings between visits, reducing the need to reconfigure options each time you log in. We do not use third-party advertising cookies to serve you targeted advertisements from external networks. You may manage your cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies may prevent certain platform features from working correctly. By continuing to use the okber platform after being presented with our cookie notice, you consent to the use of cookies as described in this policy.
4. Data Storage and Security
Your personal data is stored on secured servers with industry-standard encryption and access controls to prevent unauthorised access, disclosure, or alteration. okber employs Transport Layer Security (TLS) protocols to protect all data transmitted between your device and our servers, including login credentials, payment details, and account information. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all such staff are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and regulatory record-keeping obligations — typically a minimum of five years following account closure. In the event of a data breach that could materially affect your rights or interests, okber will notify affected users and the National Privacy Commission (NPC) of the Philippines within the timeframes prescribed by law. While we implement robust security measures, no online system can be guaranteed to be completely immune from risk, and we encourage all players to use strong, unique passwords and to enable two-factor authentication where available. You are responsible for keeping your own login credentials confidential and should notify our support team immediately if you suspect your account has been compromised.
5. Sharing Data with Third Parties
okber does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who are contractually obligated to protect it and who process it solely on our behalf and under our instructions. These include payment processors and e-wallet providers that facilitate PHP transactions such as deposits and withdrawals, identity verification services that confirm the authenticity of documents you submit, game software providers who need session data to deliver a functional and fair gaming experience, and fraud prevention services that help us detect suspicious activity. Where required by applicable Philippine law, court order, or regulatory directive — including requests from PAGCOR or other competent authorities — okber may disclose personal data without prior notice to you. In cases where okber undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We require all third-party partners to adhere to data protection standards consistent with the Philippine Data Privacy Act and to use your information for no purpose beyond that which we have specified.
6. Your Rights as a Data Subject
As a user of the okber platform and a data subject under the Philippine Data Privacy Act of 2012, you are entitled to a number of rights with respect to your personal information. You have the right to access a copy of the personal data we hold about you, to know how it is being processed, and to receive a clear explanation of the purposes for which it is used. You may request the correction of any inaccurate, incomplete, or outdated information in your account record by contacting our support team with the relevant supporting documentation. You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations that may apply. You may also object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request promptly. If you believe that okber has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the channels indicated at the end of this policy, and we will respond within a reasonable timeframe as required by applicable regulations.
7. Protection of Minors and Policy Updates
okber strictly prohibits the use of the platform by any individual under the age of 18 years. We do not knowingly collect, store, or process personal data belonging to minors, and any account found to have been registered by a person under the legal gambling age will be immediately closed and all associated data deleted in accordance with applicable regulations. Parents and guardians who believe that a minor may have registered on the platform are strongly encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay. We also recommend the use of parental control software on shared devices to prevent minors from accessing online gaming platforms. This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable Philippine laws, or regulatory requirements. The revised version will be published on this page with an updated effective date, and continued use of the platform following any update will constitute acceptance of the revised policy. If material changes are made that significantly affect how we handle your personal data, we will make reasonable efforts to notify registered users through in-platform messaging or the email address associated with their account. For any questions about this Privacy Policy or to submit a data-related request, please reach out to our support team at [email protected].
Have Questions About Your Data?
Our support team is ready to help with any privacy-related concerns, data access requests, or account questions. You can also visit our FAQ for quick answers, or head to Responsible Gaming to explore tools that put you in control of your play.